I want to share with you my disappointing experience with Laax.
On August 18, I received the following mail from firstname.lastname@example.org:
Plan you next winter experience in LAAX - weather you would like to book accommodation, lift tickets, rental equipment or lessons. Benefit now from our very special deal and save 50% on your online booking at http://www.laax.com until 31st August 2011.
Your LAAX team
Your booking code is:
Code: Alles auswählen
It's so easy: Simply book online at http://www.laax.com and redeem your booking code until 31st August 2011. Please provide your booking code at the check out of your booking. Your 50% discount will automatically be deducted when you make your booking. This offer applies to all products available at http://www.laax.com except TopCard. Not redeemable locally. Cannot be combined with other offers. [/quote] Great, I thought. We had been just planning our skiing holidays for the coming winter, and although we have been to Switzerland many times (Laax, Andermatt, Lenzerheide), we had excluded it due to the current exchange rate of the Swiss frank. But this offer actually made a holiday in Switzerland reasonable again, considering that Laax has been one of our favorite places. So, it took many days to fix the week of the holiday, check with employers about the vacation possibilities, find optimal accommodation, etc, until on August 26, I started booking. After entering the details about the accommodation and lift tickets, I entered my discount code. This resulted in a message that the -50% discount is not available any more, that there are no more availabilities due to the large demand. I think we have been treated dishonestly due to the following facts: [list] [*]There was no mention that the discount is a quantity-limited offer. The mail clearly stated that it's available until August 31. [*] Laax.com didn't send a second mail (when the "availabilities ended"), informing customers that they should stop making plans with this offer in mind. What about plane tickets that have already been bought? [*] Laax.com say there are no more availabilities. Yet, I can book housing and buy lift tickets through their web site, so clearly the availabilities haven't ended, it's just the -50% offer that they ended prematurely.[/list] After sending a few complaint e-mails, we were finally promised a -15% discount, but I think this is not comparable to the initial offer.